You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, you will receive a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the funds to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear or are not in their original condition may be subject to a restocking fee or may not be eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a gift and would like to return it, the refund will be issued to the original purchaser's payment method.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Pawsome Planet
Address: 2064 West Columbia Way, Hanford, CA
E-Mail: [email protected]
Phone: +1 (354) 205-6075
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
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